Call Control: Reflecting unmonitored calls before login

Revision as of 20:34, 9 December 2011 by Lobruce (Talk | contribs)

No caller information shown on calls prior to agent login

Problem Summary	If an agent receives a call from an unmonitored device while signed out, and then the agent signs in, no caller device information will be provided in the UI. On the desktop the call appears as "(Unknown Caller)" where the device number is typically shown.
Error Message	None.
Possible Cause	Because the agent is signed out, Unified CCE does not observe the alerting/delivered event from which it determines the caller device info.
Recommended Action	Call control will still work as expected. After the agent signs in, all new calls will behave as expected.
Release	Release 8.5(3)
Associated CDETS #	None.

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