| Problem Summary
|| If an agent makes a call to another device and CTI failover occurs while that call is ringing at the far end, the call is displayed as “active” on the desktop of the agent who initiated the call.|
| Error Message
| Possible Cause
|| Unified CCE returns the LocalConnectionState of the agent's device as CS_CONNECT, which Finesse interprets as a call with state ACTIVE.
| Recommended Action
|| Because there is no loss in functionality, the agent can continue to operate normally.
|| Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 11.0(1)
| Associated CDETS #