Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover - Revision history

Dosproul: 1 revision

2013-01-10T20:33:13Z

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Revision as of 20:33, 10 January 2013

Lobruce at 20:41, 4 December 2012

2012-12-04T20:41:22Z

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	! '''Release'''		! '''Release'''
-	\| Release 8.5(3), Release 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
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	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]
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-	[[Category:Cisco Finesse, Release 9.0]]	+

Dosproul: 1 revision

2012-06-28T16:05:47Z

1 revision

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Revision as of 16:05, 28 June 2012

Lobruce at 14:16, 13 June 2012

2012-06-13T14:16:11Z

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	! '''Release'''		! '''Release'''
-	\| Release 8.5(3)	+	\| Release 8.5(3), Release 9.0(1)
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	! '''Associated CDETS #'''		! '''Associated CDETS #'''
	\| <span style="font-weight: bold">		\| <span style="font-weight: bold">

-	</span>None.	+	</span>None
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	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]]
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		+	[[Category:Cisco Finesse, Release 9.0]]

Dosproul: 1 revision

2012-01-04T20:56:57Z

1 revision

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Revision as of 20:56, 4 January 2012

Lobruce at 20:32, 9 December 2011

2011-12-09T20:32:40Z

New page

== Call state of a call that is ringing at the far end is displayed as "Active" ==

{| border="1"
|-
! '''Problem Summary'''
| If an agent makes a call to another device and CTI failover occurs while that call is ringing at the far end, the call is displayed as “active” on the desktop of the agent who initiated the call. 
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| Unified CCE returns the LocalConnectionState of the agent's device as CS_CONNECT, which Finesse interprets as a call with state ACTIVE.
|-
! '''Recommended Action'''
| Because there is no loss in functionality, the agent can continue to operate normally.
|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| 

None.
|}

 

[[Category:Cisco_Finesse,_Release_8.5]]