http://docwiki.cisco.com/w/index.php?title=Call_Control:_Reflecting_%22Offhook%22_state_of_the_agent_device_prior_to_login&feed=atom&action=history 2013-05-23T22:50:38Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Call_Control:_Reflecting_%22Offhook%22_state_of_the_agent_device_prior_to_login&diff=50191&oldid=prev 2013-01-10T20:33:12Z

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Dosproul http://docwiki.cisco.com/w/index.php?title=Call_Control:_Reflecting_%22Offhook%22_state_of_the_agent_device_prior_to_login&diff=50190&oldid=prev 2012-12-04T20:39:46Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 20:39, 4 December 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 16:</td> <td colspan="2" class="diff-lineno">Line 16:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release''' &nbsp;</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>| Release 8.5(3), Release 9.0(1)&amp;nbsp;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>| Release 8.5(3), Release 9.0<ins class="diffchange diffchange-inline">(1), Release 9.1</ins>(1)&amp;nbsp;</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #''' &nbsp;</div></td></tr> <tr><td colspan="2" class="diff-lineno">Line 24:</td> <td colspan="2" class="diff-lineno">Line 24:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Cisco_Finesse,_Release_8.5]] &nbsp;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Cisco_Finesse,_Release_8.5]] <ins class="diffchange diffchange-inline">[[Category:Cisco_Finesse,_Release_9.0]]&amp;nbsp; </ins>[[Category:Cisco Finesse, Release 9.<ins class="diffchange diffchange-inline">1</ins>]]</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>&#160;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Cisco Finesse, Release 9.<del class="diffchange diffchange-inline">0</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr> </table>

Lobruce http://docwiki.cisco.com/w/index.php?title=Call_Control:_Reflecting_%22Offhook%22_state_of_the_agent_device_prior_to_login&diff=46501&oldid=prev 2012-06-28T16:05:47Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 16:05, 28 June 2012</td> </tr></table>

Dosproul http://docwiki.cisco.com/w/index.php?title=Call_Control:_Reflecting_%22Offhook%22_state_of_the_agent_device_prior_to_login&diff=46500&oldid=prev 2012-06-13T14:14:37Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 14:14, 13 June 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 16:</td> <td colspan="2" class="diff-lineno">Line 16:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release''' &nbsp;</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>| Release 8.5(3)</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>| Release 8.5(3)<ins class="diffchange diffchange-inline">, Release 9.0(1)&amp;nbsp;</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #''' &nbsp;</div></td></tr> <tr><td colspan="2" class="diff-lineno">Line 24:</td> <td colspan="2" class="diff-lineno">Line 24:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Cisco_Finesse,_Release_8.5]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Cisco_Finesse,_Release_8.5<ins class="diffchange diffchange-inline">]] </ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>&#160;</div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Cisco Finesse, Release 9.0</ins>]]</div></td></tr> </table>

Lobruce http://docwiki.cisco.com/w/index.php?title=Call_Control:_Reflecting_%22Offhook%22_state_of_the_agent_device_prior_to_login&diff=44256&oldid=prev 2012-01-04T20:56:57Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 20:56, 4 January 2012</td> </tr></table>

Dosproul http://docwiki.cisco.com/w/index.php?title=Call_Control:_Reflecting_%22Offhook%22_state_of_the_agent_device_prior_to_login&diff=44255&oldid=prev 2011-12-14T21:18:05Z

<p></p> <p><b>New page</b></p><div>== Offhook state of device is not shown when an agent signs in ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary''' <br /> | While an agent is signed out, if the agent's phone goes offhook, no &quot;offhook&quot; call indication is shown on the desktop when the agent signs back in.<br /> |-<br /> ! '''Error Message''' <br /> | None.&amp;nbsp;<br /> |-<br /> ! '''Possible Cause''' <br /> | Unified CCE does not return any &quot;call&quot; for the offhook state of the phone.<br /> |-<br /> ! '''Recommended Action''' <br /> | The agent can continue to use the call control gadget as usual without any side effect.<br /> |-<br /> ! '''Release''' <br /> | Release 8.5(3)<br /> |-<br /> ! '''Associated CDETS #''' <br /> | None.<br /> |}<br /> <br /> &lt;br&gt;<br /> <br /> [[Category:Cisco_Finesse,_Release_8.5]]</div>

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