Call Control: Reflecting "Offhook" state of the agent device prior to login

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Latest revision as of 17:12, 21 July 2014

Offhook state of device is not shown when an agent signs in

Problem Summary While an agent is signed out, if the agent's phone goes offhook, no "offhook" call indication is shown on the desktop when the agent signs back in.
Error Message None. 
Possible Cause Unified CCE does not return any "call" for the offhook state of the phone.
Recommended Action The agent can continue to use the call control gadget as usual without any side effect.
Release Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1)
Associated CDETS # None.


 

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