Call Control: Reflecting "Offhook" state of the agent device prior to login
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| - | | Release 8.5(3) | + | | Release 8.5(3), Release 9.0(1) |
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| - | [[Category:Cisco_Finesse,_Release_8.5]] | + | [[Category:Cisco_Finesse,_Release_8.5]] |
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| + | [[Category:Cisco Finesse, Release 9.0]] | ||
Revision as of 14:14, 13 June 2012
Offhook state of device is not shown when an agent signs in
| Problem Summary | While an agent is signed out, if the agent's phone goes offhook, no "offhook" call indication is shown on the desktop when the agent signs back in. |
|---|---|
| Error Message | None. |
| Possible Cause | Unified CCE does not return any "call" for the offhook state of the phone. |
| Recommended Action | The agent can continue to use the call control gadget as usual without any side effect. |
| Release | Release 8.5(3), Release 9.0(1) |
| Associated CDETS # | None. |
