Call Control: Re-route On No Answer (RONA) does not work with PG failover
From DocWiki
(Difference between revisions)
m (1 revision) |
Revision as of 16:05, 28 June 2012
Re-route On No Answer (RONA) does not work if PG failover occurs while the call is ringing
| Problem Summary | If a call is delivered to an available agent and PG failover occurs while the call is ringing, the call does not get rerouted to another available agent, even if the agent does not answer the call within the configured Ring No Answer time period. |
|---|---|
| Error Message | None. |
| Possible Cause | Unified CCE does not support RONA with PG failover. |
| Recommended Action | Not applicable. |
| Release | Release 8.5(3), Release 9.0(1) |
| Associated CDETS # | None. |
