Call Control: Re-route On No Answer (RONA) does not work with PG failover

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Latest revision as of 17:12, 21 July 2014

Re-route On No Answer (RONA) does not work if PG failover occurs while the call is ringing

Problem Summary If a call is delivered to an available agent and PG failover occurs while the call is ringing, the call does not get rerouted to another available agent, even if the agent does not answer the call within the configured Ring No Answer time period.
Error Message None.
Possible Cause Unified CCE does not support RONA with PG failover.
Recommended Action Not applicable.
Release Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1)
Associated CDETS # None.

 

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