Call Control: Incoming call information is lost after signing out and signing back in - Revision history

Dosproul: 1 revision

2013-01-10T20:33:12Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 20:20, 7 December 2012

2012-12-07T20:20:18Z

← Older revision		Revision as of 20:20, 7 December 2012
Line 13:		Line 13:
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| You can ~~ignor~~ the caller number "(Unknown Caller)". Call control should behave normally and any new calls will have the appropriate caller information.	+	\| You can ignore the caller number "(Unknown Caller)". Call control should behave normally and any new calls will have the appropriate caller information.
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3), Release 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	\|}		\|}

-	<br>	+	<br>

-	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]]

Dosproul: 1 revision

2012-06-28T16:05:46Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce at 18:22, 22 June 2012

2012-06-22T18:22:07Z

← Older revision		Revision as of 18:22, 22 June 2012
Line 13:		Line 13:
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| Call control should behave normally and any new calls will have the appropriate caller information.	+	\| You can ignor the caller number "(Unknown Caller)". Call control should behave normally and any new calls will have the appropriate caller information.
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3)	+	\| Release 8.5(3), Release 9.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| None.	+	\| None
	\|}		\|}

	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]

Dosproul: 1 revision

2012-01-04T20:56:57Z

1 revision

← Older revision

Revision as of 20:56, 4 January 2012

Lobruce at 21:13, 14 December 2011

2011-12-14T21:13:55Z

New page

== Call information is lost when an agent signs out of Finesse and then signs back in ==

{| border="1"
|-
! '''Problem Summary'''
| An agent is signed in and in NOT_READY state and receives an incoming call. The caller number is displayed. The agent then signs out of the desktop and then signs back in. The caller number is now shown as "(Unknown Caller)".
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| The call that arrived while the agent was signed in (and Not Ready) was torn down when the agent signed out. The call was rebuilt when the agent signed back in. Unified CCE does not return any devices other than the agent's device for calls from unmonitored lines prior to sign-in.
|-
! '''Recommended Action'''
| Call control should behave normally and any new calls will have the appropriate caller information.
|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| None.
|}

<br>

[[Category:Cisco_Finesse,_Release_8.5]]