Call Control: Extra participant on Agent Desktop in conference call - Revision history

Dosproul: 1 revision

2013-01-10T20:33:12Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 20:24, 4 December 2012

2012-12-04T20:24:21Z

← Older revision		Revision as of 20:24, 4 December 2012
Line 19:		Line 19:
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3), Release 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
Line 27:		Line 27:
	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]
-		+
-	[[Category:Cisco Finesse, Release 9.0]]	+

Dosproul: 1 revision

2012-06-28T16:05:46Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce at 14:08, 13 June 2012

2012-06-13T14:08:27Z

← Older revision		Revision as of 14:08, 13 June 2012
Line 1:		Line 1:
-	== Call Control: Extra participant on Agent Desktop in conference call ==	+	== Call Control: Extra participant on Agent Desktop in conference call ==

	{\| border="1"		{\| border="1"
Line 14:		Line 14:
	! '''Recommended Action'''		! '''Recommended Action'''
	\|		\|
-	#Do not complete the conference or transfer while the call is in queue. Wait for the call to be routed and answered by an agent before performing the conference or transfer.	+	#Do not complete the conference or transfer while the call is in queue. Wait for the call to be routed and answered by an agent before performing the conference or transfer.
	#Ignore the extra participant.		#Ignore the extra participant.

	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3)	+	\| Release 8.5(3), Release 9.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| None.	+	\| None
	\|}		\|}

-	<br>[[Category:Cisco Finesse, Release 8.5]]	+	<br>
		+
		+	[[Category:Cisco_Finesse,_Release_8.5]]
		+
		+	[[Category:Cisco Finesse, Release 9.0]]

Dosproul: 1 revision

2012-01-04T20:56:57Z

1 revision

← Older revision

Revision as of 20:56, 4 January 2012

Lobruce: Created page with "== Call Control: Extra participant on Agent Desktop in conference call == {| border="1" |- ! '''Problem Summary''' | If a conference or transfer is completed while a call is si..."

2011-12-13T03:07:41Z

Created page with "== Call Control: Extra participant on Agent Desktop in conference call == {| border="1" |- ! '''Problem Summary''' | If a conference or transfer is completed while a call is si..."

New page

== Call Control: Extra participant on Agent Desktop in conference call ==

{| border="1"
|-
! '''Problem Summary'''
| If a conference or transfer is completed while a call is sitting in queue, an extra participant appears in the conference on the Agent Desktop.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| If a conference or transfer is completed on a call is in queue, the CTI port that held the call in queue fails to drop off the call and appears on the Agent Desktop and in the API interface  as an extra participant in the call.
|-
! '''Recommended Action'''
|
#Do not complete the conference or transfer while the call is in queue. Wait for the call to be routed and answered by an agent before performing the conference or transfer.
#Ignore the extra participant.

|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| None.
|}

<br>[[Category:Cisco Finesse, Release 8.5]]