Call Control: Extra participant on Agent Desktop in conference call

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)
m (1 revision)
 
(3 intermediate revisions not shown)
Line 4: Line 4:
|-
|-
! '''Problem Summary'''  
! '''Problem Summary'''  
-
| If a conference or transfer is completed while a call is sitting in queue, an extra participant appears in the conference on the Agent Desktop.
+
| If a conference or transfer is completed while a call is sitting in queue, an extra participant appears in the conference on the agent desktop.
|-
|-
! '''Error Message'''  
! '''Error Message'''  
Line 10: Line 10:
|-
|-
! '''Possible Cause'''  
! '''Possible Cause'''  
-
| If a conference or transfer is completed on a call is in queue, the CTI port that held the call in queue fails to drop off the call and appears on the Agent Desktop and in the API interface  as an extra participant in the call.
+
| If a conference or transfer is completed on a call is in queue, the CTI port that held the call in queue fails to drop off the call and appears on the agent desktop and in the API interface  as an extra participant in the call.
|-
|-
! '''Recommended Action'''  
! '''Recommended Action'''  
Line 19: Line 19:
|-
|-
! '''Release'''  
! '''Release'''  
-
| Release 8.5(3), Release 9.0(1)
+
| Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1)
|-
|-
! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
Line 27: Line 27:
<br>
<br>
-
[[Category:Cisco_Finesse,_Release_8.5]]  
+
[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]] [[Category:Cisco_Finesse,_Release_10.0]] [[Category:Cisco Finesse, Release 10.5]]
-
 
+
-
[[Category:Cisco Finesse, Release 9.0]]
+

Latest revision as of 17:12, 21 July 2014

Call Control: Extra participant on Agent Desktop in conference call

Problem Summary If a conference or transfer is completed while a call is sitting in queue, an extra participant appears in the conference on the agent desktop.
Error Message None.
Possible Cause If a conference or transfer is completed on a call is in queue, the CTI port that held the call in queue fails to drop off the call and appears on the agent desktop and in the API interface  as an extra participant in the call.
Recommended Action
  1. Do not complete the conference or transfer while the call is in queue. Wait for the call to be routed and answered by an agent before performing the conference or transfer.
  2. Ignore the extra participant.
Release Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1)
Associated CDETS # None


Rating: 0.0/5 (0 votes cast)

Personal tools