Call Control: Extra participant on Agent Desktop in conference call

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Revision as of 20:33, 10 January 2013

Call Control: Extra participant on Agent Desktop in conference call

Problem Summary If a conference or transfer is completed while a call is sitting in queue, an extra participant appears in the conference on the Agent Desktop.
Error Message None.
Possible Cause If a conference or transfer is completed on a call is in queue, the CTI port that held the call in queue fails to drop off the call and appears on the Agent Desktop and in the API interface  as an extra participant in the call.
Recommended Action
  1. Do not complete the conference or transfer while the call is in queue. Wait for the call to be routed and answered by an agent before performing the conference or transfer.
  2. Ignore the extra participant.
Release Release 8.5(3), Release 9.0(1), Release 9.1(1)
Associated CDETS # None


 

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