Call Control: Extra participant on Agent Desktop in conference call
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Revision as of 20:24, 4 December 2012
Call Control: Extra participant on Agent Desktop in conference call
| Problem Summary | If a conference or transfer is completed while a call is sitting in queue, an extra participant appears in the conference on the Agent Desktop. |
|---|---|
| Error Message | None. |
| Possible Cause | If a conference or transfer is completed on a call is in queue, the CTI port that held the call in queue fails to drop off the call and appears on the Agent Desktop and in the API interface as an extra participant in the call. |
| Recommended Action |
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| Release | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
