Call Control: Call is dropped during CG failover - Revision history

Dosproul: 1 revision

2013-01-10T20:33:11Z

1 revision

← Older revision

Revision as of 20:33, 10 January 2013

Lobruce at 20:22, 4 December 2012

2012-12-04T20:22:53Z

← Older revision		Revision as of 20:22, 4 December 2012
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-	== Call Control: Call is dropped during CG failover ==	+	== Call Control: Call is dropped during CG failover ==

	{\| border="1"		{\| border="1"
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	! '''Possible Cause'''		! '''Possible Cause'''
	\|		\|
-	This problem occurs if the time it takes for Finesse to go back in service after the failover is greater than the RONA ring no answer timeout. As a result, RONA times out and the call is dropped.	+	This problem occurs if the time it takes for Finesse to go back in service after the failover is greater than the RONA ring no answer timeout. As a result, RONA times out and the call is dropped.

	This may occur when Finesse and CTI servers are connected over a WAN.		This may occur when Finesse and CTI servers are connected over a WAN.
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3), Release 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| None.	+	\| None
	\|}		\|}

-	<br>[[Category:Cisco Finesse, Release 9.0]]	+	<br>
		+
		+	[[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Dosproul: 1 revision

2012-09-25T18:22:58Z

1 revision

← Older revision

Revision as of 18:22, 25 September 2012

Lobruce: Created page with "== Call Control: Call is dropped during CG failover == {| border="1" |- ! '''Problem Summary''' | A call is delivered to an available agent. While the call is ringing, CG failo..."

2012-08-14T18:04:23Z

Created page with "== Call Control: Call is dropped during CG failover == {| border="1" |- ! '''Problem Summary''' | A call is delivered to an available agent. While the call is ringing, CG failo..."

New page

== Call Control: Call is dropped during CG failover ==

{| border="1"
|-
! '''Problem Summary'''
| A call is delivered to an available agent. While the call is ringing, CG failover occurs. After failover is complete, the call gets dropped.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
|
This problem occurs if the time it takes for Finesse to go back in service after the failover is greater than the RONA ring no answer timeout. As a result, RONA times out and the call is dropped.

This may occur when Finesse and CTI servers are connected over a WAN.

|-
! '''Recommended Action'''
| N/A 
|-
! '''Release'''
| Release 8.5(3), Release 9.0(1)
|-
! '''Associated CDETS #'''
| None.
|}

<br>[[Category:Cisco Finesse, Release 9.0]]