Call Control: Call is dropped during CG failover
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Latest revision as of 20:33, 10 January 2013
Call Control: Call is dropped during CG failover
| Problem Summary | A call is delivered to an available agent. While the call is ringing, CG failover occurs. After failover is complete, the call gets dropped. |
|---|---|
| Error Message | None. |
| Possible Cause |
This problem occurs if the time it takes for Finesse to go back in service after the failover is greater than the RONA ring no answer timeout. As a result, RONA times out and the call is dropped. This may occur when Finesse and CTI servers are connected over a WAN. |
| Recommended Action | N/A |
| Release | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
