Call Control: Call is dropped during CG failover
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| - | == Call Control: Call is dropped during CG failover == | + | == Call Control: Call is dropped during CG failover == |
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! '''Possible Cause''' | ! '''Possible Cause''' | ||
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| - | This problem occurs if the time it takes for Finesse to go back in service after the failover is greater than the RONA ring no answer timeout. As a result, RONA times out and the call is dropped. | + | This problem occurs if the time it takes for Finesse to go back in service after the failover is greater than the RONA ring no answer timeout. As a result, RONA times out and the call is dropped. |
This may occur when Finesse and CTI servers are connected over a WAN. | This may occur when Finesse and CTI servers are connected over a WAN. | ||
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|- | |- | ||
! '''Release''' | ! '''Release''' | ||
| - | | Release 8.5(3), Release 9.0(1) | + | | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
|- | |- | ||
! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
| - | | None | + | | None |
|} | |} | ||
| - | <br>[[Category:Cisco Finesse, Release 9. | + | <br> |
| + | |||
| + | [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco Finesse, Release 9.1]] | ||
Revision as of 20:22, 4 December 2012
Call Control: Call is dropped during CG failover
| Problem Summary | A call is delivered to an available agent. While the call is ringing, CG failover occurs. After failover is complete, the call gets dropped. |
|---|---|
| Error Message | None. |
| Possible Cause |
This problem occurs if the time it takes for Finesse to go back in service after the failover is greater than the RONA ring no answer timeout. As a result, RONA times out and the call is dropped. This may occur when Finesse and CTI servers are connected over a WAN. |
| Recommended Action | N/A |
| Release | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
| Associated CDETS # | None |
