Cchetty: 1 revision

2011-09-14T15:57:32Z

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Revision as of 15:57, 14 September 2011

Robapat: New page: == CTIERR TIMEOUT=0x8ccc0001 on Call Redirect == {| border="1" |- ! '''Problem Summary''' | CTIERR TIMEOUT=0x8ccc0001 on Call Redirect. |- ! '''Error Message''' | The following message ap...

2010-06-25T05:07:05Z

New page: == CTIERR TIMEOUT=0x8ccc0001 on Call Redirect == {| border="1" |- ! '''Problem Summary''' | CTIERR TIMEOUT=0x8ccc0001 on Call Redirect. |- ! '''Error Message''' | The following message ap...

New page

== CTIERR TIMEOUT=0x8ccc0001 on Call Redirect ==

{| border="1"
|-
! '''Problem Summary'''
| CTIERR TIMEOUT=0x8ccc0001 on Call Redirect.
|-
! '''Error Message'''
| The following message appears in the MIVR log:

CTIERR_TIMEOUT=0x8ccc0001::Cti

|-
! '''Possible Cause'''
| The issue being experienced has to do with the order and timing of event messages sent to the CTI port from CUCM, which causes a delay in the RTP stream being set up. Until the events get processed by UCCX then the RTP stream cannot be set up, and by the time the RTP stream does get set up the CUCM server has timed out the request.
|-
! '''Recommended Action'''
|
1) Try and remove the multicast Music on Hold feature from the CTI Ports.
2) Introduce a 2 second Delay step between the Start and Accept nodes in
all of the scripts
|-
! '''Release'''
| Release 7.0(1)
|-
! '''Associated CDETS #'''
| CSCsh20355.
|-
|}

[[Category:Unified CCX, Release 7.0]]

CTIERR TIMEOUT=0x8ccc0001 on Call Redirect - Revision history

Cchetty: 1 revision

Robapat: New page: == CTIERR TIMEOUT=0x8ccc0001 on Call Redirect == {| border="1" |- ! '''Problem Summary''' | CTIERR TIMEOUT=0x8ccc0001 on Call Redirect. |- ! '''Error Message''' | The following message ap...