CSA

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In any cases, if you have any CSA questions on Cisco Unified CCX server, you may contact UCCX-Security team.
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Before you contact UCCX-Security team, you may do the following:
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=== <br> <br> '''This content has moved!'''<br>  ===
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1. Isolate the problem:
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'''Its new location is:&nbsp; [https://docs.cisco.com/share/page/site/nextgen-edcs/documentlibrary?file=uccx_b_unified-ccx-db-schema-guide.pdf#filter=path%7C%2FEngineering%2FCCBU%2FUnified_CCX%2FUnified%2520CCX%2520Troubleshooting%2520Tips%7C&page=1 https://docs.cisco.com/share/page/site/nextgen-edcs/documentlibrary?file=uccx_b_unified-ccx-db-schema-guide.pdf#filter=path%7C%2FEngineering%2FCCBU%2FUnified_CCX%2FUnified%2520CCX%2520Troubleshooting%2520Tips%7C&page=1]'''
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To confirm that your problem is CSA related, we highly recommend you to disable
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CSA and replicate the problem.
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To disable CSA from CLI, execute "utils csa disable".  
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Warning: a mandatory reboot is required.
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2. Check for known defects [http://wwwin-metrics.cisco.com/protected-cgi-bin/ddts_query.cgi?expert=Product%3Accm-csa%20and%20Component%3Avoicecsa%20and%20Status%3AS%2CN%2CA%2CO%2CW%2CH%2CI%2CP%2CM&type=&fields=Status%3APriority%3ASeverity%3AFound%3AAge%3AHeadline%3AEngineer]
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'''Please update your bookmark.'''
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3. Collect all CSA related logs:
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To collect log from CLI, execute "utils create report csa" from CLI command,
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this command should collect all the logs we need to diagnose the problem.
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If the above CLI command is not available, you may collect CSA logs manually.
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UCCX-Security team may request more logs, but in most cases, we only need
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messages, csalog and securitylog.txt.
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  To collect csalog: file get activelog syslog/csalog
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  To collect securitylog: file get activelog syslog/securitylog
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  To collect messages: file get activelog syslog/message
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Provide the "core" file if available
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If you suspect CSA driver induce kernel panic, try to take a snapshot of the screen/console.
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Sometime it helps.
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4. Contact UCCX-Security team with the following information:
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1. Problem description
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2. CUCM version
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3. CSA version, this can be found out by any of the following commands:
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    CLI: show packages active csa
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    or, if root access is there then
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    /opt/CSCOcsa/bin/csactl status
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    or
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    rpm -qa |grep csa
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4. How to replicate the problem
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5. Attach logs collected from step 3
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[[Category:Unified_CCX,_Release_8.0]] [[Category:Unified_CCX,_Release_8.5]]
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Latest revision as of 19:57, 13 September 2017




This content has moved!

Its new location is:  https://docs.cisco.com/share/page/site/nextgen-edcs/documentlibrary?file=uccx_b_unified-ccx-db-schema-guide.pdf#filter=path%7C%2FEngineering%2FCCBU%2FUnified_CCX%2FUnified%2520CCX%2520Troubleshooting%2520Tips%7C&page=1

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