CAD for UCCE 8.5

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TBD
TBD
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This first Lab is to allow everyone to become familiar with the training testbeds. Everybody should make sure:
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h2. Class Content - Day 1
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# Their phone is registered to the correct pod
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|| Module || Estimated \\
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# They can Remote Desktop into the correct servers and navigate around
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Duration || Content \\
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# They can login to CAD Agent desktop and route a call to their agents
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Complete || BXB \\
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# They can login to CAD Supervisor and see team info
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Reviewed || RCDN \\
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Reviewed || PDI \\
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Reviewed || HTTS \\
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Reviewed || BRU \\
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Reviewed || SYD \\
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Reviewed || CROS \\
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Reviewed ||
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| [Lab Overview |Lab Overview] | 30 minutes | (/) | | | | | | | |
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| *[Lab Login and Place Test Call|Lab Login and Place Test Call]* | 30 minutes | (/) | | | | | | | |
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| [Lab Scenario Template |Lab Scenario Template] | 15 minutes | (/) | | | | | | | |
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| [CAD Architecture Overview |CAD Architecture Overview] | 30 Minutes | (/) | | | | | | | |
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| [CAD Installation Prerequisites |CAD Installation Prerequisites] | 30 minutes | (/) | | | | | | | |
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| [Logging and Debugging |TRAINCAD85:Logs and Debugging]\\ | 15 minutes | (/) | | | | | | | |
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| [CAD Post Install |CAD Configuration Set-up (Post Install.exe)] | 30 minutes | (/) | | | | | | | |
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| *[Lab: PostInstall fails to Set Services|Lab - PostInstall fails to Set Services]* \\ | 30 minutes | (/) | | | \\ | | | \\ | |
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| *[Lab Rascal Server Error in Event Viewer|Troubleshooting FCRasSvr Errors, Failed SQL Queries]* | 30 minutes | (/) | | | | | | | |
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| [Modify Agent PG Registry |Modify Agent PG Registry] | 10 minutes | (/) | | | | | | | |
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| *[Lab Agent Cannot Log in - CAD Sync failure|Troubleshooting - CAD sync service fails to import ICM config]* \\ | 30 minutes \\ | (/) | | | | | | | |
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| *[Lab CPU Pegged on CAD Server|TRAINCAD85:Troubleshooting - IPPA Service pegs CPU on CAD Server]* \\ | 30 minutes | (/) | | | | | | | |
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| *[Lab Troubleshooting VoIP Monitoring|Lab - Troubleshooting VoIP Monitoring]* | 30 minutes | (/) | | | | | | | |
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| [Startup Processes |TRAINCAD85:Start-up Processes]\\ | 45 minutes | (/) | | | | | | |
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h2. Class Content - Day 2
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|| Module || Estimated \\
 +
Duration || Content \\
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Complete || BXB \\
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Reviewed || RCDN \\
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Reviewed || PDI \\
 +
Reviewed || HTTS \\
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Reviewed || BRU \\
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Reviewed || SYD \\
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Reviewed || CROS \\
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Reviewed ||
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| [LDAP Replication |LDAP and Replication]\\ | 30 minutes | (/) | | | | | | | |
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| [LDAP Updates |LDAP Updates]\\ | 30 minutes | (/) | | | | | | | |
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| [LDAP Utilities and Demo|LDAP Utilities] | 15 minutes | (/) | | | | | | | |
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| [TRAINCAD85:CAD Server 8.5.1 to 8.5.2a "Over the top" Upgrade]\\ | 10 minutes | (/) | | | | | | | |
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| *[Lab: Do the upgrade |Lab "Over the top" Upgrade]* \\ | 30 minutes | (/) | | | | | | | |
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| [LDAP Database Folders and FIles|LDAP Database Folders and Files] | 15 minutes | | | | | | | | |
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| *[Lab LDAP Repair (Reinstall CAD) |Lab LDAP Repair (Reinstall CAD)]* | 15 minutes | (/) | | | | | | | |
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| *[Lab LDAP Replication Failure, Manual Restore |Lab LDAP Replication Failure, Manual Restore]* | 15 minutes | (/) | | | | | | | |
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| *[Lab Restore LDAP using Slap Tools|Lab Restore LDAP using Slap tools]* | 20 minutes \\ | (/) | | | | | | | |
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| *[Lab Restore LDAP using CDBRTool |Lab Restore LDAP using CDBRTool]* | 20 minutes | (/) | | | | | | | |
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| [Rascal Server - Flat Files vs SQL Data Stores|Rascal Server Data Stores - Flat Files vs SQL] | 30 minutes | (/) | | | | | | | |
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| [Troubleshooting Rascal Replication - Flat Files |TRAINCAD85:Troubleshooting RASCAL Flat Files Replication]\\ | 15 minutes | (/) | | | | | | | |
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| [Troubleshooting Rascal Replication - SQL |Troubleshooting Rascal Replication in SQL DB] | 30 minutes | (/) | | | | | | | |
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| *[Lab Flat Files to SQL Migration |Lab Flat Files to SQL Migration]* | 60 minutes | (/) | | | | | | | |
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| *[Lab Troubleshooting Migration Fails, Failure to Create SQL DB|Troubleshooting - Failure to create SQL DB in PostInstall]* \\ | 20 minutes \\ | (/) | | | | | | | |
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h2. Class Content - Day 3
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|| Module || Estimated \\
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Duration || Content \\
 +
Complete || BXB \\
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Reviewed || RCDN \\
 +
Reviewed || PDI \\
 +
Reviewed || HTTS \\
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Reviewed || BRU \\
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Reviewed || SYD \\
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Reviewed || CROS \\
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Reviewed ||
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| [Failover |Failover] | 45 minutes | (/) | | | | | | | |
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| [Agent Login |Agent Login] | 60 Minutes | (/) | | | | | | | |
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| *[Lab Troubleshooting Agent Login Failure|Lab CAD Desktop Agent Login Fails]* \\ | 30 minutes \\ | (/) | | | | | | | |
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| *[LAB CAD Agent Login - Team Requirement |LAB CAD Agent Login - Team Requirement]* \\ | 15 minutes \\ | (/) | | | | | | | |
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| [ACD Call |ACD Call] | 30 minutes | (/) | | | | | | | |
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| [IP Phone Agent|IP Phone Agent]\\ | 10 minutes \\ | (/) | | | | | | | |
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| [*Lab: IP Phone Agent*|Lab - IP Phone Agent] | 20 minutes | (/) | | | | | | | |
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| [TRAINCAD85:Troubleshooting IP Phone Agent]\\ | 10 minutes \\ | (/) | | | | | | | |
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| [Understanding Agent Workflow|Understanding Agent Workflow (Provided by Calabrio)] | 15 minutes | (/) | | | | | | | |
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| [Desktop Sync |Desktop Sync] | 30 minutes | (/) | | | | | | | |
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| [Troubleshooting CAD RecMon |Troubleshooting CAD RecMon] | 30 minutes | (/) | | | | | | | |
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| [Configuring CAD Desktop Monitoring Console] \\ | 30 minutes \\ | (/) | | | | | | | |
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| [Troubleshooting CAD-BE |Troubleshooting CAD-BE] \\ | 30 minutes | (/) | | | | | | | |
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| Q&A, Open Lab, Request Lines Open | | | | | | | | | |

Revision as of 17:33, 7 January 2013

TBD

h2. Class Content - Day 1

|| Module || Estimated \\ Duration || Content \\ Complete || BXB \\ Reviewed || RCDN \\ Reviewed || PDI \\ Reviewed || HTTS \\ Reviewed || BRU \\ Reviewed || SYD \\ Reviewed || CROS \\ Reviewed || | [Lab Overview |Lab Overview] | 30 minutes | (/) | | | | | | | | | *[Lab Login and Place Test Call|Lab Login and Place Test Call]* | 30 minutes | (/) | | | | | | | | | [Lab Scenario Template |Lab Scenario Template] | 15 minutes | (/) | | | | | | | | | [CAD Architecture Overview |CAD Architecture Overview] | 30 Minutes | (/) | | | | | | | | | [CAD Installation Prerequisites |CAD Installation Prerequisites] | 30 minutes | (/) | | | | | | | | | [Logging and Debugging |TRAINCAD85:Logs and Debugging]\\ | 15 minutes | (/) | | | | | | | | | [CAD Post Install |CAD Configuration Set-up (Post Install.exe)] | 30 minutes | (/) | | | | | | | | | *[Lab: PostInstall fails to Set Services|Lab - PostInstall fails to Set Services]* \\ | 30 minutes | (/) | | | \\ | | | \\ | | | *[Lab Rascal Server Error in Event Viewer|Troubleshooting FCRasSvr Errors, Failed SQL Queries]* | 30 minutes | (/) | | | | | | | | | [Modify Agent PG Registry |Modify Agent PG Registry] | 10 minutes | (/) | | | | | | | | | *[Lab Agent Cannot Log in - CAD Sync failure|Troubleshooting - CAD sync service fails to import ICM config]* \\ | 30 minutes \\ | (/) | | | | | | | | | *[Lab CPU Pegged on CAD Server|TRAINCAD85:Troubleshooting - IPPA Service pegs CPU on CAD Server]* \\ | 30 minutes | (/) | | | | | | | | | *[Lab Troubleshooting VoIP Monitoring|Lab - Troubleshooting VoIP Monitoring]* | 30 minutes | (/) | | | | | | | | | [Startup Processes |TRAINCAD85:Start-up Processes]\\ | 45 minutes | (/) | | | | | | |



h2. Class Content - Day 2

|| Module || Estimated \\ Duration || Content \\ Complete || BXB \\ Reviewed || RCDN \\ Reviewed || PDI \\ Reviewed || HTTS \\ Reviewed || BRU \\ Reviewed || SYD \\ Reviewed || CROS \\ Reviewed || | [LDAP Replication |LDAP and Replication]\\ | 30 minutes | (/) | | | | | | | | | [LDAP Updates |LDAP Updates]\\ | 30 minutes | (/) | | | | | | | | | [LDAP Utilities and Demo|LDAP Utilities] | 15 minutes | (/) | | | | | | | | | [TRAINCAD85:CAD Server 8.5.1 to 8.5.2a "Over the top" Upgrade]\\ | 10 minutes | (/) | | | | | | | | | *[Lab: Do the upgrade |Lab "Over the top" Upgrade]* \\ | 30 minutes | (/) | | | | | | | | | [LDAP Database Folders and FIles|LDAP Database Folders and Files] | 15 minutes | | | | | | | | | | *[Lab LDAP Repair (Reinstall CAD) |Lab LDAP Repair (Reinstall CAD)]* | 15 minutes | (/) | | | | | | | | | *[Lab LDAP Replication Failure, Manual Restore |Lab LDAP Replication Failure, Manual Restore]* | 15 minutes | (/) | | | | | | | | | *[Lab Restore LDAP using Slap Tools|Lab Restore LDAP using Slap tools]* | 20 minutes \\ | (/) | | | | | | | | | *[Lab Restore LDAP using CDBRTool |Lab Restore LDAP using CDBRTool]* | 20 minutes | (/) | | | | | | | | | [Rascal Server - Flat Files vs SQL Data Stores|Rascal Server Data Stores - Flat Files vs SQL] | 30 minutes | (/) | | | | | | | | | [Troubleshooting Rascal Replication - Flat Files |TRAINCAD85:Troubleshooting RASCAL Flat Files Replication]\\ | 15 minutes | (/) | | | | | | | | | [Troubleshooting Rascal Replication - SQL |Troubleshooting Rascal Replication in SQL DB] | 30 minutes | (/) | | | | | | | | | *[Lab Flat Files to SQL Migration |Lab Flat Files to SQL Migration]* | 60 minutes | (/) | | | | | | | | | *[Lab Troubleshooting Migration Fails, Failure to Create SQL DB|Troubleshooting - Failure to create SQL DB in PostInstall]* \\ | 20 minutes \\ | (/) | | | | | | | |


h2. Class Content - Day 3

|| Module || Estimated \\ Duration || Content \\ Complete || BXB \\ Reviewed || RCDN \\ Reviewed || PDI \\ Reviewed || HTTS \\ Reviewed || BRU \\ Reviewed || SYD \\ Reviewed || CROS \\ Reviewed || | [Failover |Failover] | 45 minutes | (/) | | | | | | | | | [Agent Login |Agent Login] | 60 Minutes | (/) | | | | | | | | | *[Lab Troubleshooting Agent Login Failure|Lab CAD Desktop Agent Login Fails]* \\ | 30 minutes \\ | (/) | | | | | | | | | *[LAB CAD Agent Login - Team Requirement |LAB CAD Agent Login - Team Requirement]* \\ | 15 minutes \\ | (/) | | | | | | | | | [ACD Call |ACD Call] | 30 minutes | (/) | | | | | | | | | [IP Phone Agent|IP Phone Agent]\\ | 10 minutes \\ | (/) | | | | | | | | | [*Lab: IP Phone Agent*|Lab - IP Phone Agent] | 20 minutes | (/) | | | | | | | | | [TRAINCAD85:Troubleshooting IP Phone Agent]\\ | 10 minutes \\ | (/) | | | | | | | | | [Understanding Agent Workflow|Understanding Agent Workflow (Provided by Calabrio)] | 15 minutes | (/) | | | | | | | | | [Desktop Sync |Desktop Sync] | 30 minutes | (/) | | | | | | | | | [Troubleshooting CAD RecMon |Troubleshooting CAD RecMon] | 30 minutes | (/) | | | | | | | | | [Configuring CAD Desktop Monitoring Console] \\ | 30 minutes \\ | (/) | | | | | | | | | [Troubleshooting CAD-BE |Troubleshooting CAD-BE] \\ | 30 minutes | (/) | | | | | | | | | Q&A, Open Lab, Request Lines Open | | | | | | | | | |

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