Backup, Restore, and Upgrade cannot be started from a client desktop - Revision history

Cchetty: 1 revision

2010-04-09T15:20:54Z

1 revision

← Older revision		Revision as of 15:20, 9 April 2010
Line 1:		Line 1:
-	== ~~Error in IE (Class doesn't support Automation)~~ ==	+	{{Template:Required Metadata}}
		+	== Backup, Restore, and Upgrade cannot be started from a client desktop ==

	{\| border="1"		{\| border="1"
	\|-		\|-
	! '''Problem Summary'''		! '''Problem Summary'''
-	\| ~~Error seen in pop up windows in IE~~	+	\| Backup, Restore, and Upgrade cannot be started from a client desktop.
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
-	\| ~~Class doesn~~'~~t support Automation~~	+	\| Backup and Restore or Upgrade displays an exception or a 'Page Not Found' message.
	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| ~~This occurs only on certain windows clients and is found to be~~ an ~~issue with~~ the ~~following windows libraries~~	+	\| When an exception is displayed by Backup and Restore or Upgrade, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has restarted for some reason.
-	~~msscript~~.~~ocx~~	+
-	~~dispex~~.~~dll~~	+
-	~~vbscript~~.~~dll~~	+
-	~~scrrun.dll~~	+
-	~~urlmon~~.~~dll~~	+
-		+
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
	\|		\|

-	~~Re-registering~~ the ~~required Dlls would solve the issue~~	+	Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.
-	~~The steps to so the same are:~~	+
-	1. ~~Go to command prompt~~	+
-	~~2. cd to c:\<windows_home>\system32~~	+
-	~~3. regsvr32 <dll_name> e.g (regsvr32 msscript.ocx)~~	+
-	~~Similarly run the regsvr command for the other 4 ddls~~	+
-	~~Then restart IE and this issue would be resolved~~	+
-		+
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.0(1)	+	\| Release 7.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| ~~CSCsy22707~~.	+	\| None.
	\|-		\|-
	\|}		\|}

	[[Category:Unified CCX, Release 7.0]]		[[Category:Unified CCX, Release 7.0]]
-	~~[[Category:Unified CCX, Release 8.0]]~~

Docwikibot: Bot: Adding {{Template:Required Metadata}}

2009-12-18T18:17:19Z

Bot: Adding {{Template:Required Metadata}}

← Older revision		Revision as of 18:17, 18 December 2009
Line 1:		Line 1:
		+	{{Template:Required Metadata}}
	== Backup, Restore, and Upgrade cannot be started from a client desktop ==		== Backup, Restore, and Upgrade cannot be started from a client desktop ==

Aadharma: /* Error in IE (Class doesn't support Automation) */

2009-10-26T08:25:02Z

Error in IE (Class doesn't support Automation)

← Older revision		Revision as of 08:25, 26 October 2009
Line 1:		Line 1:
-	~~{{Template:Required Metadata}}~~	+	== Error in IE (Class doesn't support Automation) ==
-	== ~~Backup, Restore, and Upgrade cannot be started from a client desktop~~ ==	+

	{\| border="1"		{\| border="1"
	\|-		\|-
	! '''Problem Summary'''		! '''Problem Summary'''
-	\| ~~Backup, Restore, and Upgrade cannot be started from a client desktop.~~	+	\| Error seen in pop up windows in IE
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
-	\| ~~Backup and Restore or Upgrade displays an exception or a~~ '~~Page Not Found' message.~~	+	\| Class doesn't support Automation
	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| ~~When~~ an ~~exception is displayed by Backup and Restore or Upgrade, please check~~ the ~~logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'~~. ~~This will show the cause of the failure~~. ~~If the message is not understandable, please contact TAC~~. ~~If the 'Page Not Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has restarted for some reason~~.	+	\| This occurs only on certain windows clients and is found to be an issue with the following windows libraries
		+	msscript.ocx
		+	dispex.dll
		+	vbscript.dll
		+	scrrun.dll
		+	urlmon.dll
		+
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
	\|		\|

-	~~Start Backup and Restore or Upgrade from~~ the ~~Cisco Unified CCX server desktop~~.	+	Re-registering the required Dlls would solve the issue
		+	The steps to so the same are:
		+	1. Go to command prompt
		+	2. cd to c:\<windows_home>\system32
		+	3. regsvr32 <dll_name> e.g (regsvr32 msscript.ocx)
		+	Similarly run the regsvr command for the other 4 ddls
		+	Then restart IE and this issue would be resolved
		+
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 7.0(1)	+	\| Release 8.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| ~~None~~.	+	\| CSCsy22707.
	\|-		\|-
	\|}		\|}

	[[Category:Unified CCX, Release 7.0]]		[[Category:Unified CCX, Release 7.0]]
		+	[[Category:Unified CCX, Release 8.0]]

Cchetty: 1 revision

2009-08-12T19:50:34Z

1 revision

← Older revision

Revision as of 19:50, 12 August 2009

Sansahoo: /* Backup, Restore, and Upgrade cannot be started from a client desktop */

2009-07-22T09:18:40Z

Backup, Restore, and Upgrade cannot be started from a client desktop

New page

== Backup, Restore, and Upgrade cannot be started from a client desktop ==

{| border="1"
|-
! '''Problem Summary'''
| Backup, Restore, and Upgrade cannot be started from a client desktop.
|-
! '''Error Message'''
| Backup and Restore or Upgrade displays an exception or a 'Page Not Found' message.
|-
! '''Possible Cause'''
| When an exception is displayed by Backup and Restore or Upgrade, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has restarted for some reason.
|-
! '''Recommended Action'''
|

Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.
|-
! '''Release'''
| Release 7.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]