Backup, Restore, and Upgrade cannot be started from a client desktop

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(Error in IE (Class doesn't support Automation))
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== Error in IE (Class doesn't support Automation) ==
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{{Template:Required Metadata}}
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== Backup, Restore, and Upgrade cannot be started from a client desktop ==
{| border="1"
{| border="1"
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! '''Problem Summary'''
! '''Problem Summary'''
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| Error seen in pop up windows in IE
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| Backup, Restore, and Upgrade cannot be started from a client desktop.
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! '''Error Message'''
! '''Error Message'''
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| Class doesn't support Automation
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| Backup and Restore or Upgrade displays an exception or a 'Page Not Found' message.
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! '''Possible Cause'''
! '''Possible Cause'''
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| This occurs only on certain windows clients and is found to be an issue with the following windows libraries
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| When an exception is displayed by Backup and Restore or Upgrade, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has restarted for some reason.
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msscript.ocx
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dispex.dll
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vbscript.dll
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scrrun.dll
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urlmon.dll
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|-
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! '''Recommended Action'''
! '''Recommended Action'''
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Re-registering the required Dlls would solve the issue
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Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.  
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The steps to so the same are:
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1. Go to command prompt
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2. cd to c:\<windows_home>\system32
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3. regsvr32 <dll_name> e.g (regsvr32 msscript.ocx)
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Similarly run the regsvr command for the other 4 ddls
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Then restart IE and this issue would be resolved
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|-
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! '''Release'''
! '''Release'''
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| Release 8.0(1)
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| Release 7.0(1)
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! '''Associated CDETS #'''
! '''Associated CDETS #'''
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| CSCsy22707.
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| None.
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|}
|}
[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 7.0]]
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[[Category:Unified CCX, Release 8.0]]
 

Latest revision as of 15:20, 9 April 2010

Backup, Restore, and Upgrade cannot be started from a client desktop

Problem Summary Backup, Restore, and Upgrade cannot be started from a client desktop.
Error Message Backup and Restore or Upgrade displays an exception or a 'Page Not Found' message.
Possible Cause When an exception is displayed by Backup and Restore or Upgrade, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has restarted for some reason.
Recommended Action

Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.

Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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