Backup, Restore, and Upgrade cannot be started from a client desktop

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== Backup, Restore, and Upgrade cannot be started from a client desktop ==
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== Error in IE (Class doesn't support Automation) ==
{| border="1"
{| border="1"
|-
|-
! '''Problem Summary'''
! '''Problem Summary'''
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| Backup, Restore, and Upgrade cannot be started from a client desktop.
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| Error seen in pop up windows in IE
|-
|-
! '''Error Message'''
! '''Error Message'''
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| Backup and Restore or Upgrade displays an exception or a 'Page Not Found' message.
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| Class doesn't support Automation
|-
|-
! '''Possible Cause'''
! '''Possible Cause'''
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| When an exception is displayed by Backup and Restore or Upgrade, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has restarted for some reason.
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| This occurs only on certain windows clients and is found to be an issue with the following windows libraries
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msscript.ocx
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dispex.dll
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vbscript.dll
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scrrun.dll
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urlmon.dll
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|-
|-
! '''Recommended Action'''
! '''Recommended Action'''
|  
|  
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Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.  
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Re-registering the required Dlls would solve the issue
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The steps to so the same are:
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1. Go to command prompt
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2. cd to c:\<windows_home>\system32
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3. regsvr32 <dll_name> e.g (regsvr32 msscript.ocx)
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Similarly run the regsvr command for the other 4 ddls
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Then restart IE and this issue would be resolved
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|-
|-
! '''Release'''
! '''Release'''
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| Release 7.0(1)
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| Release 8.0(1)
|-
|-
! '''Associated CDETS #'''
! '''Associated CDETS #'''
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| None.
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| CSCsy22707.
|-
|-
|}
|}
[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 7.0]]
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[[Category:Unified CCX, Release 8.0]]

Revision as of 08:25, 26 October 2009

Error in IE (Class doesn't support Automation)

Problem Summary Error seen in pop up windows in IE
Error Message Class doesn't support Automation
Possible Cause This occurs only on certain windows clients and is found to be an issue with the following windows libraries

msscript.ocx dispex.dll vbscript.dll scrrun.dll urlmon.dll

Recommended Action

Re-registering the required Dlls would solve the issue The steps to so the same are: 1. Go to command prompt 2. cd to c:\<windows_home>\system32 3. regsvr32 <dll_name> e.g (regsvr32 msscript.ocx) Similarly run the regsvr command for the other 4 ddls Then restart IE and this issue would be resolved

Release Release 8.0(1)
Associated CDETS # CSCsy22707.

Rating: 0.0/5 (0 votes cast)

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