Dosproul: 1 revision

2012-01-04T20:56:56Z

1 revision

← Older revision

Revision as of 20:56, 4 January 2012

Lobruce at 20:17, 9 December 2011

2011-12-09T20:17:18Z

New page

==  The XMPP/BOSH connection cannot be authenticated<br> ==

{| border="1"
|-
! '''Problem Summary'''
| The XMPP/BOSH connection cannot be authenticated.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| The Finesse Web Services are not running. The Finesse Web Services support the authentication for the Cisco Finesse Notification Service. If the Finesse Web Services are not running, the XMPP/BOSH connection cannot be authenticated.
|-
! '''Recommended Action'''
|
*Sign in to the Cisco Finesse Agent Desktop. This will let you know if the Finesse Web Services are running. 
**You can also manually construct a GET request as the user for whom the BOSH/XMPP connection would be made (for example:  GET http://host/finesse/api/User/<userid>)
*Test to see if the issue is client-specific.
** If it is a third party XMPP/BOSH connection, try opening the Finesse Desktop to see if eventing works within the Cisco desktop.
**You can also try to use a client like Pidgin or Adium to connect to XMPP (port number 5222).

|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| None. 
|}

<br>

[[Category:Cisco_Finesse,_Release_8.5]]

Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated - Revision history

Dosproul: 1 revision

Lobruce at 20:17, 9 December 2011