Audio: No Ring Tone When Transfer to Unified CCE Agent

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No Ring Tone When Transfer to Unified CCE Agent

Problem Summary No ring tone is heard when transferred to Unified Contact Center Enterprise agent.
Error Message None
Possible Cause Cisco Unified CM has an incorrectly configured service parameter.
Recommended Action In CCMAdmin > Service > ServiceParameters > Unified CM, check the value of H323 parameter Send H225 User Info Message. It must be set to User Info for Ring Back Tone.
Release Release 7.0(2)
Associated CDETS # None.

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