| Problem Summary ||A caller hears a system error message.
| Error Message ||The caller hears the default audio message that indicates a system error has occurred.
| Possible Cause ||When a caller hears a system error message, this usually indicates an ICM scripting or configuration error.
| Recommended Action ||Complete the following steps:
- If the caller is experiencing the error before hearing any other prompts, in Unified ICME software make sure the dialed number is associated with a call type and the call type is associated with a script.
- In the ICM script, be certain that all external paths out of Run External Nodes have some default action (transfer to default LABEL, Queue to Skill Group, and so forth) .
- In the ICM script, make sure that the last node in the script at the logical end of the call terminates gracefully, such as with a RELEASE or LABEL. Otherwise, the system error is played.
- Unified CVP might have timed out waiting for a response from Unified ICME software. This is typically caused by an Application Gateway data base dip that is taking longer than the Unified CVP Call Server timeout settings.
| Release ||Release 7.0(2)|
| Associated CDETS # || None. |