Appadmin authentication page opens as a blank page

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AppAdmin authentication page opens as a blank page

Problem Summary A blank page opens with an error message instead of the expected AppAdmin authentication page.
Error Message Peer's certificate has been revoked.
Possible Cause You are using a custom Tomcat certificate that has now expired instead of the usual Unified CCX self-signed certificate.
Recommended Action

There are two workarounds.

Workaround 1

NOTE: Cisco does not support this workaround because it could affect the browser when  it connects to other websites.

If you are using a Firefox browser, go to Tools > Options > Encryption. Select the Validation button. Choose "When an OCSP server connection fails, treat the connection as invalid."

If you are using Internet Explorer, go to Tools > Internet Options > Advanced. Uncheck Server certificate revocation.

 

Workaround 2

Regenerate the default Tomcat certificate that comes with Unified CCX and then restart Tomcat service from CLI.

admin:set cert regen tomcat
WARNING: This operation will overwrite any CA signed certificate previously imported for Tomcat.
Proceed with regeneration (yes/no)? yes
Successfully regenerated certificate for Tomcat.
You must restart services related to Tomcat for the regenerated certificates to become active.

Or, get a new certificate from your service provider.

Release Releases 8.5(1)SU4, 9.0(1)
Associated CDETS # CSCua34165




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