Appadmin authentication page opens as a blank page
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Latest revision as of 17:19, 29 June 2012
AppAdmin authentication page opens as a blank page
|Problem Summary||A blank page opens with an error message instead of the expected AppAdmin authentication page.|
|Error Message||Peer's certificate has been revoked.|
|Possible Cause||You are using a custom Tomcat certificate that has now expired instead of the usual Unified CCX self-signed certificate.|
There are two workarounds.
NOTE: Cisco does not support this workaround because it could affect the browser when it connects to other websites.
If you are using a Firefox browser, go to Tools > Options > Encryption. Select the Validation button. Choose "When an OCSP server connection fails, treat the connection as invalid."
If you are using Internet Explorer, go to Tools > Internet Options > Advanced. Uncheck Server certificate revocation.
Regenerate the default Tomcat certificate that comes with Unified CCX and then restart Tomcat service from CLI.
admin:set cert regen tomcat WARNING: This operation will overwrite any CA signed certificate previously imported for Tomcat. Proceed with regeneration (yes/no)? yes Successfully regenerated certificate for Tomcat. You must restart services related to Tomcat for the regenerated certificates to become active.
Or, get a new certificate from your service provider.
|Release||Releases 8.5(1)SU4, 9.0(1)|
|Associated CDETS #||CSCua34165|