AppAdmin Authentication Page Opens as a Blank Page

Revision as of 10:05, 2 July 2012 by Kavpraka (Talk)

Problem Summary	A blank page opens with an error message instead of the expected AppAdmin authentication page.
Error Message	Peer's certificate has been revoked.
Possible Cause	You are using a custom Tomcat certificate that has now expired instead of the usual Unified CCX self-signed certificate.
Recommended Action	There are two workarounds. Workaround 1 NOTE: Cisco does not support this workaround because it could affect the browser when it connects to other websites. If you are using a Firefox browser, go to Tools > Options > Encryption. Select the Validation button. Choose "When an OCSP server connection fails, treat the connection as invalid." If you are using Internet Explorer, go to Tools > Internet Options > Advanced. Uncheck Server certificate revocation. Workaround 2 Regenerate the default Tomcat certificate that comes with Unified CCX and then restart Tomcat service from CLI. admin:set cert regen tomcat WARNING: This operation will overwrite any CA signed certificate previously imported for Tomcat. Proceed with regeneration (yes/no)? yes Successfully regenerated certificate for Tomcat. You must restart services related to Tomcat for the regenerated certificates to become active. Or, get a new certificate from your service provider.
Release	Releases 8.5(1) SU4, Release 9.0(1)
Associated CDETS #	CSCua34165

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