Revision as of 10:39, 19 January 2010 by
Isdas (Talk)
| Problem Summary
| Callers hear a message when calling a CTI route point. The JTAPI subsystem might also be in partial service because the CTI route point cannot load the associated application script.
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| Error Message
| I'm sorry, we are currently experiencing system problems.
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| Possible Cause
| The application script associated with the CTI route point did not load correctly.
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| Recommended Action
|
Validate the application script in the Cisco Unified CCX Editor as follows:
- From the Cisco Unified CCX Administration web page, choose Applications > Script Management.
- Click the script and download it from the Repository.
- Open the script in the Cisco Unified CCX Editor.
- Validate the script and save it.
- Choose Applications > Script Management and upload the script to the Repository.
- When prompted, click Yes to refresh both script and applications.
- Refer to the Cisco Unified CCX trace files to verify that the application script was loaded successfully.
- If a script has been validated, saved, and uploaded to the repository, and still will not load, verify that any other dependencies are met. For example, if the script references a custom class, make sure that the class is available to the Cisco Unified CCX Engine.
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| Release
| Release 7.0(1)
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| Associated CDETS #
| None.
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