Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page
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Revision as of 19:50, 12 August 2009
Agents do not appear in the Resources area in the Cisco Unified CCX Configuration web page
| Problem Summary | No agents appear in the Resources area in the Cisco Unified CCX Configuration web page. |
|---|---|
| Error Message | None. |
| Possible Cause | To appear as an agent in this area, a user must be configured as a Cisco Unified CCX agent in the Cisco Unified Communications Manager User Information web page. |
| Recommended Action |
In Cisco Unified CM, verify configuration information in the User Information web pages. For each user, under Associated Devices, verify that a phone is associated, and verify that the Cisco Unified CCX extension radio button is selected. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
