Agents, Supervisors, or Teams are out of synch
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Revision as of 19:50, 12 August 2009
Agents, Supervisors, or Teams are out of synch
| Problem Summary | Agents, Supervisors, or Teams are out of synch between Cisco Unified CCX and the Cisco Desktop Administrator (CDA). |
|---|---|
| Error Message | None. |
| Possible Cause | The automatic synchronization between Cisco Unified CCX and the CDA failed. |
| Recommended Action |
Launch a manual synch from the CDA by selecting the Logical Call Center (usually the Cisco Unified CCX profile name) and clicking Setup > Synchronize Directory Services. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
