http://docwiki.cisco.com/w/index.php?title=Agent_stuck_in_Reserved_state-SessionTransferredMsg_shows_Initial_and_Final_Contact_Type:IAQ_CONSULT_CONTACT&feed=atom&action=history 2013-05-19T16:18:57Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Agent_stuck_in_Reserved_state-SessionTransferredMsg_shows_Initial_and_Final_Contact_Type:IAQ_CONSULT_CONTACT&diff=28541&oldid=prev 2010-04-13T11:03:32Z

<p><span class="autocomment">Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACT</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 11:03, 13 April 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 20:</td> <td colspan="2" class="diff-lineno">Line 20:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release'''</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>| Release 7.0(1)</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>| Release 7<ins class="diffchange diffchange-inline">.0(1), 8</ins>.0(1)</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #'''</div></td></tr> </table>

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<p>New page: == Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACT == {| border=&quot;1&quot; |- ! &#39;&#39;&#39;Problem Summary&#39;&#39;&#39; | Agent is stuck in Reserved st...</p> <p><b>New page</b></p><div>== Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACT ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | Agent is stuck in Reserved state.<br /> |-<br /> ! '''Error Message'''<br /> | 88009681: Sep 07 09:38:36.673 EEST %MIVR-SS_RM-7-UNK:Processing msg: SessionTransferredMsg (Transferring Rsrc:bkaraboga Transferred Rsrc:3260 Transferred Address:3260 Final Contact ID:4318845/1 Consult Contact ID:4318851/1 Final Contact Type:IAQ_CONSULT_CONTACT Consult Contact Type:IAQ_CONSULT_CONTACT LCS: 3 NumParties: 2)<br /> |-<br /> ! '''Possible Cause'''<br /> | Agent answers a call A and initiates consult call B to the RP and this call is answered at a cti port.<br /> Call A is dropped by caller and Agent is left with call B. This call is still classified as IAQ_CONSULT.<br /> Not realizing this, agent initiates another consult call C to the RP for the call B.<br /> If the agent tries to complete transfer between calls B and C, what he is actually doing is initiating a call to a RP and then transferring this call again to the RP. This is not supported.<br /> |-<br /> ! '''Recommended Action'''<br /> | <br /> This is not supported. Agent should refrain from doing such operations.<br /> |-<br /> ! '''Release'''<br /> | Release 7.0(1)<br /> |-<br /> ! '''Associated CDETS #'''<br /> | None.<br /> |-<br /> |}<br /> <br /> [[Category:Unified CCX, Release 7.0]]<br /> [[Category:Unified CCX, Release 8.0]]</div>

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