Agent or CSQ does not appear in CDA

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Agent or CSQ does not appear in CDA

Problem Summary After adding an agent or a contact service queue (CSQ) in Cisco Unified CCX Administration, the agent or the CSQ does not appear in the CDA.
Error Message None.
Possible Cause The RmCm subsystem has not synchronized the agents.
Recommended Action

Go to the Resources link under Subsystems > RmCm. This will force the RmCm subsystem to synchronize the agents.

Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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