Agent or CSQ does not appear in CDA
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== Agent or CSQ does not appear in CDA == | == Agent or CSQ does not appear in CDA == | ||
Latest revision as of 18:14, 18 December 2009
Agent or CSQ does not appear in CDA
| Problem Summary | After adding an agent or a contact service queue (CSQ) in Cisco Unified CCX Administration, the agent or the CSQ does not appear in the CDA. |
|---|---|
| Error Message | None. |
| Possible Cause | The RmCm subsystem has not synchronized the agents. |
| Recommended Action |
Go to the Resources link under Subsystems > RmCm. This will force the RmCm subsystem to synchronize the agents. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
