Agent names overwritten on charts
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== Agent names overwritten on charts == | == Agent names overwritten on charts == | ||
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|- | |- | ||
! '''Possible Cause''' | ! '''Possible Cause''' | ||
| - | | The report contains information for more than | + | | The report contains information for more than 40 agents. |
|- | |- | ||
! '''Recommended Action''' | ! '''Recommended Action''' | ||
| | | | ||
| - | Do not include charts with the report if you are generating information for more than | + | Do not include charts with the report if you are generating information for more than 40 agents, or use filter parameters to limit the report to information for no more than 40 agents. |
|- | |- | ||
! '''Release''' | ! '''Release''' | ||
| - | | Release 7.0(1) | + | | Release 7.0(1), Release 8.0, Release 8.5 |
|- | |- | ||
! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
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[[Category:Unified CCX, Release 7.0]] | [[Category:Unified CCX, Release 7.0]] | ||
| + | [[Category:Unified CCX, Release 8.0]] | ||
| + | [[Category:Unified CCX, Release 8.5]] | ||
Revision as of 12:26, 3 December 2010
Agent names overwritten on charts
| Problem Summary | Agent names overwrite each other on charts that appear with the Agent Detail Report, the Agent Login Logout Activity Report, or the Agent Summary Report. |
|---|---|
| Error Message | None. |
| Possible Cause | The report contains information for more than 40 agents. |
| Recommended Action |
Do not include charts with the report if you are generating information for more than 40 agents, or use filter parameters to limit the report to information for no more than 40 agents. |
| Release | Release 7.0(1), Release 8.0, Release 8.5 |
| Associated CDETS # | None. |
