Docwikibot: Bot: Adding {{Template:Required Metadata}}

2009-12-18T18:14:08Z

Bot: Adding {{Template:Required Metadata}}

← Older revision		Revision as of 18:14, 18 December 2009
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	== Agent has invalid state transition from Reserved to Available to Talking ==		== Agent has invalid state transition from Reserved to Available to Talking ==

Cchetty: 1 revision

2009-08-12T19:50:37Z

1 revision

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Revision as of 19:50, 12 August 2009

Sansahoo: /* Agent has invalid state transition from Reserved to Available to Talking */

2009-07-28T10:33:38Z

Agent has invalid state transition from Reserved to Available to Talking

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== Agent has invalid state transition from Reserved to Available to Talking ==

{| border="1"
|-
! '''Problem Summary'''
| Agent has invalid state transition from Reserved to Available to Talking.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| The script flow includes a script with Call Redirect step which redirects the call to a translation pattern, which maps back to another Cisco Unified CCX route point. The Cisco Unified CCX route point queues and routes the call to the agent.
|-
! '''Recommended Action'''
|
Modify the script to redirect the call directly to a Cisco Unified CCX route point rather than a translation pattern or any other device which forwards the call to a Cisco Unified CCX route point.
|-
! '''Release'''
| Release 7.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]

Agent has invalid state transition from Reserved to Available to Talking - Revision history

Docwikibot: Bot: Adding {{Template:Required Metadata}}

Cchetty: 1 revision

Sansahoo: /* Agent has invalid state transition from Reserved to Available to Talking */