Agent has invalid state transition from Reserved to Available to Talking
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== Agent has invalid state transition from Reserved to Available to Talking == | == Agent has invalid state transition from Reserved to Available to Talking == | ||
Latest revision as of 18:14, 18 December 2009
Agent has invalid state transition from Reserved to Available to Talking
| Problem Summary | Agent has invalid state transition from Reserved to Available to Talking. |
|---|---|
| Error Message | None. |
| Possible Cause | The script flow includes a script with Call Redirect step which redirects the call to a translation pattern, which maps back to another Cisco Unified CCX route point. The Cisco Unified CCX route point queues and routes the call to the agent. |
| Recommended Action |
Modify the script to redirect the call directly to a Cisco Unified CCX route point rather than a translation pattern or any other device which forwards the call to a Cisco Unified CCX route point. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
