Agent does skip or skip-close but does not stay reserved
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Revision as of 19:50, 12 August 2009
Agent does skip or skip-close but does not stay reserved
| Problem Summary | Agent does skip or skip-close but does not stay reserved. |
|---|---|
| Error Message | None. |
| Possible Cause | If the Outbound subsystem does not have contacts in memory, the agent will be no longer reserved for Outbound calls and the agent will be available or not available depending on the auto-available setting for the agent. |
| Recommended Action |
Make sure the Outbound subsystem has contacts in memory and that the agent has an auto-available setting. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
