| Problem Summary
|| The agent does nto receive an e-mail when the E-Mail Ready button is activated.
| Error Message
| Possible Cause
|| Possible causes include the following:
- There are no e-mails in any of the queues to which the agent belongs.
- The Agent E-Mail feature has not been configured properly.
| Recommended Action
- Check the Contact Service Queue Statistics real time display and verify that there are e-mails in the queue.
- Verify that the e-mail server has been configured correctly and that the Agent E-Mail service can connect to the Exchange server.
|| CAD Unified CCX 8.5
| Associated CDETS #