Agent cannot send e-mails, or sending takes a long time

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Agent cannot send e-mails, or sending takes a long time

Problem Summary Agent cannot send e-mail using the Agent E-Mail feature, or sending an e-mail takes a long time.
Error Message None.
Possible Cause Possible causes include connectivity errors, or anti-virus programs, firewalls, or other security software is interfering with the process. SMTP is a very common protocol for malware to use, so anti-virus software is very suspicious about programs that use it.
Recommended Action Some actions to take include:
  • Verify that the agent’s PC has connectivity to the SMTP server using telnet
  • Check to see if anti-virus software, a firewall, or other security software is preventing e-mail from being sent. Try turning it off momentarily to diagnose the problem.
Release CAD Unified CCX 8.5
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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