Agent cannot see all parties in a blind conference call
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Agent cannot see all parties in a blind conference call
| Problem Summary | The agent is participating in a blind conference call, but cannot see all parties on the call. |
|---|---|
| Error Message | None. |
| Possible Cause | This is expected behavior and is a limitation in the CTI server software. In Agent Desktop, a blind conference is defined as adding an alerting party to a conference. All parties on a blind conference call might not show up in either Agent Desktop or Supervisor Desktop. |
| Recommended Action | None. |
| Release | CAD Unified CCX 8.5 |
| Associated CDETS # | None. |
