Agent cannot log in on shared line
Revision as of 13:17, 16 November 2009 by Sakkumar
|Problem Summary||Agent is unable to log in on the Cisco Agent Desktop (CAD).|
|Error Message||CAD displays Unable to login agent because line is shared.|
|Possible Cause||The extension specified during login is a shared extension.|
Make sure the extension only exists on one device.
|Associated CDETS #||None.|