Agent cannot log in on restricted line
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Revision as of 20:33, 3 November 2009 by L.larsen@gwccnet.com (Talk | contribs)
Agent cannot log in on restricted line
| Problem Summary | Agent is unable to log in on CAD. |
|---|---|
| Error Message | CAD displays The line is restricted. |
| Possible Cause | The extension specified during login cannot be monitored. |
| Recommended Action |
Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. Version 6.1 - On the Directory Number ensure the box "Allow Control of Device from CTI" is checked. |
| Release | Release 7.0(1), 6.1 |
| Associated CDETS # | None. |
