Agent cannot log in on restricted line

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== Agent cannot log in on restricted line ==
== Agent cannot log in on restricted line ==
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Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME.
Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME.
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Version 6.1 - On the Directory Number ensure the box "Allow Control of Device from CTI" is checked.
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! '''Release'''
! '''Release'''
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| Release 7.0(1)
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| Release 7.0(1), 6.1
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! '''Associated CDETS #'''
! '''Associated CDETS #'''
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[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 7.0]]
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[[Category:Unified CCX, Release 8.0]]
 

Latest revision as of 15:20, 9 April 2010

Agent cannot log in on restricted line

Problem Summary Agent is unable to log in on CAD.
Error Message CAD displays The line is restricted.
Possible Cause The extension specified during login cannot be monitored.
Recommended Action

Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME.

Version 6.1 - On the Directory Number ensure the box "Allow Control of Device from CTI" is checked.

Release Release 7.0(1), 6.1
Associated CDETS # None.

Rating: 1.0/5 (2 votes cast)

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