Agent cannot log in on restricted line
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== Agent cannot log in on restricted line == | == Agent cannot log in on restricted line == | ||
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Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. | Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. | ||
| + | |||
| + | Version 6.1 - On the Directory Number ensure the box "Allow Control of Device from CTI" is checked. | ||
|- | |- | ||
! '''Release''' | ! '''Release''' | ||
| - | | Release 7.0(1) | + | | Release 7.0(1), 6.1 |
|- | |- | ||
! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
Latest revision as of 15:20, 9 April 2010
Agent cannot log in on restricted line
| Problem Summary | Agent is unable to log in on CAD. |
|---|---|
| Error Message | CAD displays The line is restricted. |
| Possible Cause | The extension specified during login cannot be monitored. |
| Recommended Action |
Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. Version 6.1 - On the Directory Number ensure the box "Allow Control of Device from CTI" is checked. |
| Release | Release 7.0(1), 6.1 |
| Associated CDETS # | None. |
