Agent cannot log in on restricted line
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Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. | Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. | ||
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! '''Release''' | ! '''Release''' | ||
| - | | Release 7.0(1) | + | | Release 7.0(1) |
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! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
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[[Category:Unified CCX, Release 7.0]] | [[Category:Unified CCX, Release 7.0]] | ||
| + | [[Category:Unified CCX, Release 8.0]] | ||
Revision as of 13:18, 16 November 2009
Agent cannot log in on restricted line
| Problem Summary | Agent is unable to log in on CAD. |
|---|---|
| Error Message | CAD displays The line is restricted. |
| Possible Cause | The extension specified during login cannot be monitored. |
| Recommended Action |
Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
