Agent cannot log in on restricted line

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m (Updated for an issue I had on Version 6.1)
(Agent cannot log in on restricted line)
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! '''Release'''
! '''Release'''
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| Release 7.0(1) 6.1
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| Release 7.0(1), 6.1
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! '''Associated CDETS #'''
! '''Associated CDETS #'''

Revision as of 20:33, 3 November 2009

Agent cannot log in on restricted line

Problem Summary Agent is unable to log in on CAD.
Error Message CAD displays The line is restricted.
Possible Cause The extension specified during login cannot be monitored.
Recommended Action

Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME.

Version 6.1 - On the Directory Number ensure the box "Allow Control of Device from CTI" is checked.

Release Release 7.0(1), 6.1
Associated CDETS # None.

Rating: 1.0/5 (2 votes cast)

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