Agent cannot log in on restricted line
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Revision as of 19:50, 12 August 2009
Agent cannot log in on restricted line
| Problem Summary | Agent is unable to log in on CAD. |
|---|---|
| Error Message | CAD displays The line is restricted. |
| Possible Cause | The extension specified during login cannot be monitored. |
| Recommended Action |
Make sure the agent's extension is configured with "allow-watch" on Cisco Unified CME. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
