Agent cannot go Ready after logging in

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Agent cannot go Ready after logging in

Problem Summary Agent cannot go Ready after logging in.
Error Message The Cisco Agent Desktop says that the resource's device is off and the agent extension is out of service.
Possible Cause The agent's device is off
Recommended Action

Make sure the configuration of agent's phone on Unified Call Manager side is correct.

Release 7.0(1), 8.0(1)
Associated CDETS # None.

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