Agent cannot go Ready after logging in

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Agent cannot go Ready after logging in

Problem Summary Agent cannot go Ready after logging in.
Error Message The Cisco Agent Desktop says that the resource's device is off and the agent extension is out of service.
Possible Cause The agent's ephone does not have a session-server configured.
Recommended Action

Make sure the session server of the agent's ephone is set to the Cisco Unified CCX session server.

Release Release 7.0(1)
Associated CDETS # None.

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