Agent cannot go Ready after logging in
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Agent cannot go Ready after logging in
| Problem Summary | Agent cannot go Ready after logging in. |
|---|---|
| Error Message | The Cisco Agent Desktop says that the resource's device is off and the agent extension is out of service. |
| Possible Cause | The agent's ephone does not have a session-server configured. |
| Recommended Action |
Make sure the session server of the agent's ephone is set to the Cisco Unified CCX session server. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
